FAQ

Ask the Pack

 

Frequently Asked Questions

Everything you might want to know before you order. 

Can’t find it? Email a real Feral Rat any time.

Ordering Orders & Made to Order

Are your items made to order?

How long until my order arrives?

I need it for a specific festival date — can you help?

Can I change or cancel my order?

Which payment methods do you accept?

Delivery Shipping Questions

How much is UK shipping?

Do you ship internationally?

How do I track my order? 

It’s a gift — can you hide the price?

 

Changed Your Mind?

Returns & Cancellations

What’s your returns policy?

Can I return a personalised or made-to-order item?

My item arrived faulty or wrong — what now?

Who pays for return postage?

 

Custom & Care

Personalising & Looking After It 

Can I add my own name or crew tag?

How do I wash my Feral Rats print?

Will the glitter print last?

 

Fit & the Club

Sizing & Membership 

How do I find my size?

What do I get as a member?

What is The Den?

Does buying farming items really support charity?

Still Curious?

 

Ask a real Feral Rat

If we haven’t answered it here, drop us a line and we’ll get back to you.

Email hello@theferalrats.com ✦